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Version: 36
Group: 2010 -=20
2011
Type: District Program Review
Last =
Modified=20
On: 7/6/2011 12:11:18 PM
Last Modified By: =
Matthew=20
Isaac
State: Submitted (
State By: =
Matthew Isaac=20
The mission of the Economic Development and Corporate Training (EDCT) =
is to=20
stimulate the economic prosperity of the Inland Empire through workforce =
development. This mission will be achieved by:
a. offering customized =
training solutions that meets the human capital development needs of =
regional=20
employers;
b. providing innovative job training to the workforce in =
emerging=20
technologies and high growth areas to foster economic prosperity in the=20
region;
c. providing labor market intelligence for California =
community=20
colleges to respond to workforce training needs; and,
d. building=20
partnerships to obtain local/state/federal funds necessary for preparing =
a=20
highly skilled workforce through short-term =
training.
As an independent and self-supporting arm of the District, the = Economic=20 Development and Corporate Training Division carries out the economic and = workforce development mission. This Division has two dedicated training=20 facilities: the Professional Development Center (PDC) and the Donald F. = Averill=20 Applied Technology Training Center (ATTC). The programs offered by the = Division=20 are generally off-the-shelf professional development seminars and = workshops and=20 customized performance improvement training and retraining solutions. By = using a=20 combination of grant funds and fees for services, this Division delivers = human=20 capital development programs specially designed to help employers = improve their=20 employees=E2=80=99 job performance and thereby their overall = productivity and=20 profitability. By providing training solutions to businesses, the = District=20 serves as a catalyst for job retention and creation in the region = leading to=20 economic development.
The Division comprises the following centers and programs: = Professional=20 Development Center (PDC), Donald F. Averill Applied Technology Training = Center=20 (ATTC), Center for the Advancement of Nanotechnology (NanoCenter), = Regional=20 Center of Excellence (COE), Environmental Scanning Services Hub, On-line = Education Center (Ed2Go), Logistics Technology Program, and the Career = Technical=20 Education (CTE) Community Collaborative. The PDC provides fee-based = seminars and=20 workshops, short-term training programs leading to certifications, = customized=20 contract training programs for employers, and short-term Clean Energy = training=20 programs. The ATTC and the NanoCenter offer short-term high technology = training=20 programs, including Nanotechnology Technicians training and Green = Technology=20 training programs, to meet the growing technology training needs of = companies in=20 the Inland Empire. The Regional Center of Excellence (COE) provides = marketing=20 intelligence and technical support for all 11 community colleges in the = Desert=20 Region. As one of the two hubs in the state, the Environmental Scanning = Services=20 Hub provides labor market information and environmental scanning reports = for all=20 41 community colleges in Southern California. The On-line Education = Center=20 delivers a wide variety of not-for-credit professional and personal = enrichment=20 classes on-line to learners anywhere.
The Economic Development and Corporate Training division has 15 = positions,=20 including nine district level management and two part-time = permanent=20 positions, and over 25 professional trainers. The following = are EDCT=20 division's organizational structure and number of positions:
EDCT=E2=80=99s revenue during the 2009-10 fiscal year was about $11 = million and=20 served over 9,500 participants at PDC and ATTC facilities and at = employer sites.=20 The EDCT Division generated $11 million in revenues from competitive = grants,=20 training (fee-based and customized), and labor market research services = during=20 fiscal year 2009-10. The competitive grants awarded to EDCT included one = year or=20 multi-year funding. EDCT expended nearly $3.5 million during the fiscal = year=20 2009-10 for providing training and retraining services for displaced,=20 unemployed, and incumbent workers. Since some of the grants were awarded = to=20 provide training services for up to three years, over $7 million of the=20 remaining funds from 2009-10 were carried over to 2010-11.
Of the $3.5 million expended during 2009-10, $1.6 million (46%) were = spent on=20 salaries and benefits of the staff and the professional experts of the = EDCT=20 division. EDCT paid $895,946 (26%) in subcontracts to partnering = community=20 colleges and other vendors to either deliver training services on our = behalf or=20 for providing supportive services for our operations. EDCT acquired = $553,999=20 (16%) in high technology equipment for offering state-of-the-art = hands-on=20 training and another $63,450 (1.8%) was spent to obtain software. EDCT = spent=20 $119,793 (3.4%) in instructional and non-instructional supplies and paid = $16,799=20 (0.5%) for maintenance and repairs of equipment and for rentals. = Further, EDCT=20 spent $39,896 ($1.1%) for conference travel and personal mileage. A = total of=20 only $5,409 (0.15%) was spent for advertisements as the majority of the = grants=20 limit paying for marketing and advertisement.
The Economic Development and Corporate Training (EDCT) division is = 99%=20 self-supporting and only 1% of the divisions support came from general = funds=20 when considering what we returned or contributed to the general funds by = way of=20 indirect costs during the fiscal year 2009-10. In fact, EDCT has=20 contributed to the District general funds $145,427 as indirect costs = from grants=20 during the fiscal year 2009-10.
EDCT's normal operating hours are 8:00 a.m. to 5:00 p.m. Monday = through=20 Friday. However, when nanotechnology classes are in session, ATTC is = opened=20 until 9:00 p.m. Monday through Thursday. The Professional = Development=20 Center (PDC) is opened on Thursdays until 7:00 p.m. and every other = Saturday to=20 offer Food Safety training.
Measures of Effectiveness
In order to measure the effectiveness of the programs and services = offered to=20 the displaced and incumbent workers, EDCT designed a Program Review = survey=20 instrument and administered the survey to a convenient sample of = displaced=20 and incumbent workers and employers who participated in its = training and=20 retraining services. The surveys were then compiled and data = were analyzed=20 using SPSS Analytical Software. Survey questions were designed=20 to ascertain the level of satisfaction for the major = objectives listed below.
Objective 1: Provide immediate short-term = training=20 solutions to the regional workforce.
Measure: A vast majority or eighty percent (80%) of = the EDCT=20 customers, including the training participants and = employers participating=20 in the Program Review survey, will be anticipated = to agree.
Assessment Method: A convenient sample of customers, = including both training participants and employers, will be surveyed to=20 ascertain whether the short-term training offered by EDCT provided = immediate=20 short-term training solutions.
Results: Eighty-five percent (85%) of the Program = Review=20 respondents agreed that EDCT provided immediate short-term training = solutions to the regional workforce.
Objective 2: Offer high quality customized = training=20 programs to prepare workers.
Measure: A vast majority or 80% of the clients=20 receiving customized training services will agree when surveyed.
Assessment Method: A convenient sample = of participants=20 and employers who received the training services will = be surveyed=20 through the Program Review instrument.
Results: A vast majority of the customers or 93% of = both the=20 training participants and employers, who contracted services for = employees=20 (participants/incumbent workers), agreed that the customized training = programs=20 offered by EDCT for preparing workers were high quality. = Sixty-nine =20 percent (69%) of the survey participants responded = "Strongly=20 Agree" and 24% responded "Agree" to the question.
Objective 3: Offer affordable training = solutions.
Measure: A vast majority or 80% of the customers who = participated in our training services will agree that EDCT offered = affordable=20 training solutions.
Assessment Method: A convenient sample of EDCT = customers=20 will be surveyed using the Program Review Survey instrument.
Results: An overwhelming majority of EDCT customers = who=20 participated in the survey or 91% of them agreed that the training = solutions=20 provided by EDCT were affordable.
Objective 4: Provide retraining services to = regional=20 employers to help them remain competitive.
Measure: A vast majority or 80% of the respondents, = who=20 participated in EDCT's re-training services, will agree that EDCT = provides=20 re-training services to help the regional employers remain = competitive.
Assessment Method: EDCT customers will be surveyed = for their=20 response.
Results: Eighty-one percent (81%) of the survey = respondents=20 agreed that the retraining provided by EDCT to workers helped the = regional=20 employers remain competitive.
Objective 5: Help employers in upgrading = the=20 skills of their employees (incumbent workers) through offering = short-term=20 training.
Measure: At least 80% of the customers surveyed = will=20 agree that the short-term training offered by EDCT helped them.
Assessment Method: The = Program Review survey=20 will be distributed to the convenient sample of customers.
Results: Eighty-five percent (85%) of the customers = surveyed=20 by EDCT agreed that short-term training offered by EDCT has helped=20 employers in upgrading the skills of employees. Fifty percent (50%) of=20 the Program Review survey participants responded that = they=20 "Strongly Agree" and 35% responded that they "Agree."
Objective = 6: Offer job-training that=20 provides skills and competencies for displaced workers to=20 seek for re-employment.
Measure: Eighty percent (80%) of the=20 customers responding to the Program Review = survey will agree that=20 the job-training offered by EDCT provided skills and competencies needed = for=20 re-employment.
Assessment Method: The Program Review survey = will be=20 distributed to the EDCT customers for their response.
Results: Eighty-five percent (85%) of the EDCT = customers=20 surveyed agreed that the job training offered by EDCT to displaced = workers=20 provided the workers skills and competencies needed for = re-employment.
Objective 7: Provide high quality labor = market=20 reports and market intelligence
Measure: Eighty (80%) of the customers responding to = the=20 Program Review survey questionnaire will agree.
Assessment Method: EDCT will survey a convenient = sample of=20 EDCT customers
Results: Seventy-nine percent (79%) of the = respondents=20 agreed that the labor market reports and market intelligence provided by = the=20 EDCT Center of Excellence were of high quality.
Objective 8: EDCT staff and project=20 managers will become very helpful to all = customers.
Measure: An overwhelming majority of our customers = or 90% of=20 the customers will agree that the EDCT staff and project managers are=20 helpful.
Assessment Method: The Program Review = survey will=20 be distributed to a convenient sample of our customers for their=20 response.
Results: An overwhelming majority or 95% of the = customers=20 surveyed responded that the EDCT staff and project managers were=20 helpful.
a. Describe any external opportunities that might lead = to unit=20 improvement over the next three to five years
A recent survey of SBCCD employees conducted by the District = Strategic=20 Planning Committee on Marketing and Outreach revealed the following = perceptions=20 regarding EDCT:
These findings reveal that there is a lack of understanding among the = District community about EDCT's role, breadth of offerings, and = value to=20 the community as perceived by some respondents. Therefore,=20 there exists an immediate opportunity to build awareness about = the=20 mission, role, value and offerings of EDCT to the internal and = external=20 communities. Our immediate goal is to build awareness through various = mediums=20 such as Newsletters, presentations about EDCT at College events, and = improving=20 our efforts in building awareness of internal and external = customers.
b. Describe any external challenges (e.g., legal = requirements,=20 budgetary constraints) that might limit operations or improvement over = the next=20 three to five years.
Ever since the state started imposing budget cuts to the California =
Community=20
Colleges, one of the areas they invariably cut was categorical programs =
like the=20
Economic and Workforce Development funds that partially support our EDCT =
programs and services. Nearly 60% of the support for Economic and =
Workforce=20
Development (EWD) has been reduced. In fact, over the years, the =
System=20
Chancellor's Office used the EWD resources to offer various short-term =
grants to=20
provide training for displaced and incumbent workers in California. And, =
those grant resources that come through the System Chancellor's=20
Office offered us the ability to build our capacity and provide the =
needed=20
training for the workforce. Unfortunately, such opportunities have been=20
drastically reduced to now a handful of grants that are inadequate =
to meet=20
the growing training needs of the displaced workers. This=20
state-wide cut of the EWD resources will limit our=20
opportunity for state dollars. However, EDCT has=20
effectively positioned itself to compete for federal grants =
and has=20
been very successful in winning competitive grants from the federal =
agencies. We=20
will continue to compete for these=20
federal grants.
a. Analyze the implications of the assessment results and = external=20 factors for your unit
The findings of the Program Review survey that=20 EDCT administered to a convenient sample=20 of its training participants and employers brought to light an = overwhelming agreement of our customers about=20 the "effectiveness" of EDCT's offerings in = serving=20 the training and retraining needs of the workforce. This high degree=20 of effectiveness or success of our training programs was=20 evident from the overwhelming majority of respondents agreeing to = the=20 following statements:
b. In light of your analysis, what are your unit=E2=80=99s = main strengths?=20
c. In light of your analysis, what are your unit=E2=80=99s = main=20 weaknesses?
There appears to be a disconnect between the =
enormous impact EDCT=20
has on the economic prosperity of this community as clearly =
perceived=20
by our customers and how the District employees perceived EDCT as=20
evident from the DSP Marketing survey. In fact, we do not =
directly serve the colleges or employees of SBCCD. Since our=20
services are delivered directly to the workforce and =
employers, it is=20
understandable that the District employees lack=20
awareness about EDCT's role and value. However, our goal =
is to=20
reverse this lack of understanding.
As a leading provider of economic and workforce development services = among=20 California Community Colleges, EDCT would like to be a leader in the=20 following:
a. Describe the most significant relationships with other = District=20 operations and College operations
The economic and workforce development mission performed by the = Economic=20 Development and Corporate Training (EDCT) division is a centralized = function at SBCCD. EDCT offers customized Contract Education, = grant-funded=20 training programs in emerging technologies, and short-term = job-training for=20 incumbent, displaced or unemployed, and underemployed workers on behalf = of both=20 colleges of the District. Further, EDCT serves as the training arm of = the=20 District in providing not-for-credit training services on behalf of the=20 District. EDCT coordinates these services in collaboration with the = District=20 colleges when necessary. EDCT serves as an incubator for offering = training=20 in emerging technologies or for high growth or high=20 demand occupations, which will eventually help the colleges=20 in developing a certificate or associate = degree program.=20 Moreover, our short-term training programs can attract adults from the = community=20 at large who may not otherwise enroll in a college level program and = thus become=20 familiar with SBCCD and its programs. So, EDCT is a gateway to = displaced,=20 unemployed, underemployed and incumbent workers in our community. These = training=20 participants can become potential students in the academic programs of = both=20 colleges. And, this is the major impact EDCT has on the colleges.
EDCT's mission, vision and goals are consistent with the overall = mission=20 of SBCCD and its Board Imperatives. EDCT's mission to stimulate the = economic prosperity of the Inland Empire through workforce = development is=20 aligned with mainly the following Board imperatives: 1) = institutional=20 effectiveness and 2) learning centered institution for student = access,=20 retention and success.
The Economic Development and Corporate Training (EDCT) division = offers only=20 not-for-credit training and re-training programs for the purpose of = providing=20 short-term job-training for the workforce. We do not duplicate or = conflict with=20 the academic offerings of the colleges. We target and serve a = segment=20 of the population that is generally not served by the = SBCCD colleges:=20 unemployed and incumbent workers. We target 75% of the adult=20 population that does not have any college and needing to upgrade = their=20 skills. We also serve the human capital development needs of=20 the incumbent workers.
Our training programs target three types of workers: displaced = or=20 unemployed, underemployed and incumbent workers. Our training programs = are=20 funded by grants or restricted funds from state and/or federal = agencies. The grantors have their own terms and conditions and = reporting=20 and audit requirements. We provide quarterly and annual financial and = narrative=20 reports to the state and federal agencies for compliance. Moreover, the = federal=20 government agencies that provide grants for EDCT perform = on-site audit of=20 our programs at any time as they deemed necessary.
As a self-supporting arm of the District, EDCT itself creates = full-time,=20 part-time and professional expert jobs in our community. We have created = 13=20 full-time jobs including 9 district-level management positions, two = part-time=20 permanent jobs, two full-time consulting positions, and = over 25=20 professional expert positions at any given time. Over the last 10 = years we=20 brought over $20 million to this region in federal and state grants that = gave=20 this region a Return on Investment (ROI) of $60 million at the=20 minimum.
The findings of a survey conducted by the District Strategic = Planning=20 Committee on Marketing and Outreach indicated that some of the = respondents did=20 not understand the role, value, and the breadth of offerings of EDCT.=20 Therefore, the District community must be made aware of the mission, = value,=20 and breadth of offerings of EDCT
Publish a quarterly Newsletter to communicate information = pertaining to=20 EDCT; offer awareness building events and activities to make SBCCD's = internal community aware of EDCT's mission, vision, and breadth of=20 offerings.
A quarterly Newsletter needs to be =
published
In order to change the lack of awareness of District employees = about=20 EDCT mission, value and breadth of offerings as identified by the = DSP=20 Marketing and Outreach survey, EDCT needs to have=20 a quarterly informational Newsletter published both=20 electronically and hard copy for both internal and external=20 customers.
Publish a quarterly Newsletter to communicate information =
pertaining to=20
EDCT to the external community; offer awareness building events =
and=20
activities to make SBCCD's external community aware of EDCT's =
mission,=20
vision, and breadth of offerings.
Host public events and attract businesses and general public to = the PDC=20 and ATTC; participate in community and regional events; make = presentations=20 at public events and conferences locally, regionally and statewide;=20 advertise programs through the media; increase media coverage = through=20 newspaper, radio, television, and press releases for all programs; = send bulk=20 mailing for target populations.
As a slef-supporting entity, we do not receive any funds from =
the=20
District to do marketing and outreach to the region. EDCT needs =
some seed=20
money to aggressively promote our services.
EDCT has to build awareness about its programs and services in = the=20 community through aggressive marketing and outreach.
Foster partnerships from the community for seeking green = technology=20 grants; in partnership with the industry, develop training programs = fitting=20 to the regional industrial trends; apply for grants and contracts; = in=20 partnership with the County, recruit displaced workers; offer green=20 technology training to the workforce
The Program Review Survey conducted by EDCT of its customers = included=20 three open-ended questions. For the question "What new/emerging=20 technologies or high growth areas should EDCT offer training in," = majority=20 of them wrote in either "Solar Training" or other types of "Green=20 Technologies" and or "Nanotechnology" training as needed. = Therefore, as=20 the respondents identified and consistent with the market trends, = there is=20 going to be a growing need for providing short-term job training = in=20 emerging technologies like Green Technologies and=20 Nanotechnology.
EDCT needs to hire a full-time Grant Manager to seek and = win=20 grants offered for short-term job-training, = especially in=20 emerging technologies such as Green Technologies and=20 Nanotechnology.
EDCT need only funding for this position the first year. By the = second=20 year, the position can be fully-supported with the indirect = costs the=20 grantors allow the District to keep from the grants. EDCT = anticipate fully=20 supporting this position from the proceeds of the = grants.
Review terms and conditions of grants in new and emerging=20 technologies; seek out potential educational and business partners = who can=20 leverage financial and intellectual resources for the project; = negotiate=20 with prospective partners; develop Memorandums of Understanding; = identify=20 individuals who have the educational background and industrial = experience in=20 assisting us with the development of training content; develop = training=20 programs to be included in the grant application; develop grant = proposals=20 and apply for grants
Please see Goal No. 3 and Objective No. = 3.
Please see Goal No. 3 and Objective No. 3.
Outreach and receive contracts for customized training; manage = existing=20 contracts efficiently; manage existing grants efficiently and = leverage=20 resources; obtain new grant to meet the direct and indirect costs of = new=20 programs
Please see Goal No. 3 and Objective No. =
3
Please see Goal No. 3 and Objective No. 3
Not Applicable. This is the first time EDCT is required to=20 do Program Review. As our programs are funded by restricted funds = from=20 state and federal government agencies, we are required to provide = on-going=20 quarterly and annual financial and narrative reports for compliance = and=20 review to the grantors who fund our = training programs. In=20 fact, our categorically funded programs are reviewed on an = on-going=20 basis by our grantors and occasionally by federal government = who make=20 site visits to audit our programs.
a. Describe briefly the main steps of the process that = produced this=20 report
b. List the name and function of each participant in that=20 process
Dr. Matthew Isaac, Executive Director - Development of the = Program=20 Review Survey Instrument, analysis of the data, and writing the Program = Review=20 Plan and report.
Dr. Jamail Carter, Assistant Director - Assisted in the = development and=20 revision of the Survey Instrument
Evgeniya Lindstrom, Director of Center of Excellence -=20 Assisted in the development and revision of the Survey = Instrument
Robert Levesque, Workforce Development Manager - Administration of = the=20 Survey
Albert Maniaol, Director of Applied Technologies Training - = Administration of=20 the Survey
Alan Braggins, Logistics Technology Manager - Administration of = Survey
Dr. Jamail Carter, Assistant Director - Analyzed the Data using = SPSS=20 Analytical Software
Lori Sanchez, Manager of Environmental Scanning/Labor Market = Researcher -=20 Formatting and Revision of Charts
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